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FAQS

Whitehouse Brothers Frequently Asked Questions


 

How do I purchase a Whitehouse Brothers engagement ring or wedding ring?

 

The first step in purchasing a Whitehouse Brothers piece is to visit our Where to Buy page, from there you can search for an authorized retailer in your area. Visit your selected location to begin the process of purchasing a Whitehouse Brothers ring.  All authorized retailers will assist you in the procurement of a center diamond and walk you through the process of designing the perfect  engagement or wedding ring.

 

What is an authorized retailer?

 

Whitehouse Brothers authorized retailers are carefully selected jewelry retail locations throughout the United States. Each retailer carries a certain level of stock and will have product to show customers who are searching for the perfect Whitehouse Brothers piece.

 

What should I do if my authorized retailer does not have a particular ring in stock?

 

Your authorized retailer can contact Whitehouse Brothers to have any in-stock pieces sent to a specific store for viewing.

 

Can I buy a ring directly from Whitehouse Brothers?

 

No, Whitehouse Brothers rings are sold through our authorized retailers only.

 

I don’t have an authorized retailer in my area. How can I purchase a Whitehouse Brothers ring?

 

Please contact us for further information. We’ll be happy to find you an alternative purchasing option.

 

What metals are your engagement and wedding rings available in?

 

All Whitehouse Brothers’ rings are available in White Gold (14k and 18k), Yellow Gold (14k and 18k), Rose Gold (14k) and Platinum.

 

Does each engagement ring have a matching wedding band?

 

Yes, all Whitehouse Brothers engagement rings have an accompanying matching wedding ring. Most of the matching wedding rings can be found on our website under Wedding Rings. If you don’t see the matching wedding ring to your engagement ring online, please contact us and we will be happy to assist you.

 

Do Whitehouse Brothers rings come with the center diamond?

 

No, all Whitehouse Brothers rings are sold as “semi-mounts,” which means they’re sold without the center diamond. Your authorized retailer will be happy to assist you in finding the perfect diamond or center stone for your engagement ring.

 

I already have a center diamond. Will my diamond fit in this ring?

 

Each engagement ring style has a certain center diamond carat range. If your diamond falls within that range, it will fit into your desired engagement ring. The carat range for each ring can be found listed under the description in its product page. If you diamond is outside the carat range listed, please contact us for information regarding customization.

 

Can I customize an engagement ring?

 

Yes, most Whitehouse Brothers rings can be customized for different size and shape center stones and/or finger sizes. Please contact us with information regarding your customization for further information.

 

What is the quality of the side diamonds on Whitehouse Brothers rings?

 

Our 14k rings are made with G-H color, SI quality diamonds, while our 18k and Platinum rings contain F-G color and VS quality diamonds.

 

Is every available ring design on the website?

 

Yes, our current catalog of rings is listed online under Collections. If you’re searching for an older or discontinued style, please contact us for further information.

 

What are your delivery times?

 

Most pieces have a delivery time of around 2-3 weeks. Heavily customized or modified rings will take around 4-6 weeks.

 

Can I purchase from Canada or another international location?

 

Yes, please contact us for further information to complete your purchase.