Customer Care

Home Try-On

Whitehouse Brothers is proud to offer a free in-home preview for all items prior to purchase.  The process is simple; just follow the steps below to arrange for a sample box to be sent right to your home!

Browse Website

1. Begin by browsing our website to find your favorite ring styles, use our wishlist to keep track of them all!  After creating your ideal wishlist, narrow the items to your 3 favorite styles - Our preview boxes come with up to 3 pieces per order.

Finalize preview

2. Once you have decided on your 3 favorite styles, it's time to build and finalize your preview.  You can add items to your box by using the "Try at Home" button on each product page.  To complete your preview, proceed to check out in the shopping cart, we will place a refundable hold of $25 per item on your credit card at this time.

Receive rings

3. After finalizing your preview, we will begin to assemble your box!  You will receive your sample kit within 10 business days of completing your order.  Your box will include the rings requested along with a custom ring sizer to measure your finger.  Make sure you're available to take delivery, we require a signature for all shipments.

View rings

4. From the time you receive your preview, you will have 3 days with the rings before returning them to Whitehouse Brothers.  Wear the rings around and really get to know them, you'll be spending a lifetime together after all!  We want you to really familiarize yourself with the rings, make sure you find the one that's perfect for your lifestyle.

Return rings

5. After 3 days we ask that you return the rings with the pre-paid shipping label provided.  Package the rings back up, put the label on the box and drop it off at your local shipping center...that's it!  When we receive the rings back at Whitehouse Brothers, we'll inspect the rings and credit your account for the amount being held.

All of our sample rings are manufactured in Silver and CZ to simulate the real thing. The samples are manufactured using the same process as our live products, so you will be seeing an exact replica of the final piece. Our samples are manufactured in white metal with round centers only, the center size will depend on the style.  Our finger sizes will always be a standard 6 1/2 - 7 for all sample rings.

Please note: All rings must be returned in original condition. Any rings not returned within the preview window will add an additional charge of $75.00 per ring. If you need more time to preview the rings, please do not hesitate to ask, we’ll be happy to accommodate most schedules!