Customer Care

Returns

Whitehouse Brothers offers complimentary 30 day returns on all products. If for any reason you are not satisfied with your purchase, you can return it within 30 days for exchange or refund. A return shipping label will be provided free of charge, just simply contact us regarding your order and we will generate a label for safe return of the products.

All returned items must be:

  • In their original unworn condition
  • Complete with full documentation
  • Without alteration

Non-returnable items include:

  • Items that have been modified, personalized (engraving) or sized
  • Items that have been previously exchanged
  • Items that have been custom made or customized
  • Items with missing merchandise or documentation

Items in production that require modification to the order by request of the customer will void any of the return or exchange policy.

Returns

Return Process:

  1. Contact Whitehouse Brothers regarding your order. Call 800.543.1070 or email us to obtain a prepaid shipping label with insurance for the return. You will need a return authorization number for the return to be processed.
  2. Pack your return. Using the shipping label provided, package your return for shipment to our location. We will require the return authorization number to be written on the outside of the package. If this information is not present, the package will be denied upon delivery. All packages must be double boxed for insurance to fully cover returns.
  3. Wait for your refund. Whitehouse Brothers will inspect your return and verify it meets all of our return policy requirements.  If the return is in original condition and meets the requirements, we will issue your refund within 7-10 days. Refunds will be issued via the original payment method within the stated timeframe.

If you have any questions about our return policy, please contact us at 800.543.1070