Customer Care

Shipping Policies

In the interest of the customer’s protection, Whitehouse Brothers will always provide:

  • Full insurance on all shipments.
  • Free UPS 2nd Day shipping, unless otherwise specified.
  • Free pre-paid returns with insurance.

All orders will require a physical address for delivery, PO Boxes cannot be chosen for delivery address. We will also require an adult signature for release on all shipments.

International shipments will be subject to local import duties, which will be the responsibility of the customer. Please contact your local customs office for information regarding international import duties for your area.

For security purposes, once a shipment has been processed it cannot be re-routed to a new location.

Whitehouse Brothers is not responsible for any shipping delays outside of our control including: Inclement weather, incorrect address or failure to be present for signature.

In the rare event of package tampering, please contact us immediately with your order and shipment information. We will submit an investigation inquiry immediately and rectify the situation as soon as possible.

If you have any questions regarding shipping information, please feel free to contact us at 1.800.543.1070