Frequently Asked Questions
Can I see actual photos or video of diamonds?
Yes! If you do not see photo or video available, please contact us and we will send any photos or video available from our suppliers. Make sure to include a stock number or product page in your inquiry.
What is an authorized retailer?
Whitehouse Brothers authorized retailers are carefully selected retail locations throughout the United States. Each retailer carries a certain level of stock to show customers who are searching for the perfect Whitehouse Brothers piece.
I'm a jewelry store owner, can I receive wholesale pricing?
Yes, please contact us via email or phone and we will be happy to provide wholesale pricing.
What should I do if my authorized retailer does not have a particular ring in stock?
Whitehouse Brothers carries many sample pieces in-stock for special viewings. Please contact your authorized retailer to have any in-stock pieces sent for a special viewing.
Can I buy a ring directly from Whitehouse Brothers?
Yes, Whitehouse Brothers rings are sold both online and through authorized retailers.
I don’t have an authorized retailer in my area. How can I purchase a Whitehouse Brothers ring?
Whitehouse Brothers rings are available online and through authorized retailers. If you are looking to purchase through a retailer but do not have an authorized retailer in your area, we'll be happy to find an alternative buying option. If you have a local jeweler you typically work with, we can arrange a special purchase through their location. Contact us for more information and to arrange the special purchase.
What metals are your engagement and wedding rings available in?
All Whitehouse Brothers’ rings are available in White Gold (14k and 18k), Yellow Gold (14k and 18k), Rose Gold (14k) and Platinum.
Does each engagement ring have a matching wedding band?
Yes, all Whitehouse Brothers engagement rings have an accompanying matching wedding ring. Most of the matching wedding rings can be found on our website under our wedding ring collections. If you don’t see the matching wedding ring to your engagement ring online, please contact us and we will be happy to assist you.
I already have a center diamond. Can I buy a Whitehouse Brothers ring?
Yes, please contact us with information regarding your existing center stone to arrange purchase. We will set up a special purchase as a semi-mount (no center) and work with you to complete a custom order specificially for your stone dimensions.
Can I customize an engagement ring?
Yes, most Whitehouse Brothers rings can be customized for different size/shape center stones and/or finger sizes, or gemstone substitutes for side diamonds. Please contact us with information regarding your customization for further information.
What is the quality of the side diamonds in Whitehouse Brothers rings?
Our 14k rings are made with G-H color, SI quality diamonds, while our 18k and Platinum rings contain E-F color and VS quality diamonds.
Is every ring design on the website?
No, many of our matching contour wedding bands are not listed online currently. If you are looking for a matching band to your engagement ring and do not see it online, feel free to contact us for additional information.
What are your delivery times?
Most pieces have a delivery time of around 2-3 weeks. Heavily customized or modified rings will take around 4-6 weeks.
What if I do not want to purchase a diamond for my center?
If you do not wish to purchase a diamond as your center stone, we will be happy to source any other type of center. Please contact us and we will work with you to find the perfect center for your needs.
I have questions about a couple diamonds, who can I ask?
If you have questions about diamonds, please do not hesitate to ask! Contact our customer service, we will do everything we can to give an honest comparison between diamonds, or specfic information on any diamond listed. We will even use our expertise to explain the certification report and the pros and cons of each diamond. We're more than happy to contact our suppliers for their expert knowledge as well, so go on and ask us anything!
Is Home Try On available outside the US?
Unfortunately it is not at this time, but we can arrange a special home try on if the customer is willing to pay the shipping and return charges!
Can you make custom vintage rings?
Yes! Please contact us with photos and information about what you would like to create. We can duplicate or create almost any style of ring based on your ideas and specifications. We will work with you one-on-one to bring your custom design to life!
Do you offer financing?
Yes, we offer financing through Paypal credit and Lightstream. Sign up through Paypal prior to purchase, once you have been approved, you can choose to pay with Paypal Credit after selecting Paypal Express Checkout in the shopping bag. Feel free to contact us with any questions.
Do you ship Internationally?
Yes, we ship to several countries across the world! Please contact us with your address and other information for a custom international shipping quote.
Do you offer Lab Grown Diamonds?
Yes, please contact us with cut, color, clarity or any other requirements and we will be happy to source your Lab Grown Diamond.
Are Lab Grown Diamonds certified?
Yes, all of our Natural and Lab Grown diamonds come with certifications. Our Natural diamonds are almost exclusively GIA certifications, while our Lab Grown Diamond options are usually IGI certifications.
Can you send me actual photos of rings?
Yes, we are happy to send additional photos of any of the rings on our site. Please contact us with the design information and we'll send it over same day!
Do you Rhodium Plate your rings?
All of our White Gold is Rhodium plated. If you wish to have a non-plated ring, just let us know and we will be happy to accomodate.
Do you charge sales tax or any other fees?
Sales tax is only required for purchases within the state of Ohio. Purchases outside the state of Ohio are not subject to any additional taxes or fees. The pricing you see online is the final price and includes everything.
Can you set my diamond or center stone in one of your rings?
Yes, we will be happy to provide setting for center stones with the online purchase of a ring. Contact us regarding your center stone and we will help you to arrange a purchase and assist you in the best way to ship your stone to our location.
Can I expedite my order?
It depends on the purchase, but we are always happy to accomodate if possible. Diamonds imported from overseas are usually more difficult to expedite, but we can work with you to find a domestically located Diamond to expediate your order.
Do you include an appraisal with my purchase?
Yes, we will provide an appraisal for all full engagement ring or wedding ring purchases. Diamonds or center stones supplied by the customer will have to be independantly appraised after receiving your ring.
Do you offer virtual appointments?
Yes, please contact us with your information, a desired date and time and ring information to set up a virtual appointment!